Vital Information

Policies

Pre-Registrations

Except for our Public Skates, we ask that you pre-register for all programs before coming in to participate. This is partially to allow us to know who to expect in the building and who to call in the rare case that a program has to be cancelled, but also because there is often more demand for our programs than we have space. Preregistering ensures you have a spot before you come in to play.

Facility Waiver

A waiver must be signed each year for everyone participating in any activity in our building. Facility Waivers are digital and are connected to your CourtReserve account. If you are a guest dropping in for a court rental or fitness day pass, you will be asked to sign a guest waiver when you check in at the front desk.

Payment

All programs must be paid for at the time of registration. Lessons must be paid for before heading out onto the court or the ice.

Cancellation Policy

Daily Programs, lessons, and rentals must be cancelled at least 24 hours in advance to receive a refund or to not be charged. For programs and rental cancellations, please contact the Front Desk. For lesson cancellations, please contact your pro directly!

For week, month long, or 6-week program registrations, such as our Youth Summer Tennis camps and Learn to Play programs, cancellations must be done at least a week in advance to receive a refund.

If there are extenuating circumstances, please contact our Tennis or Arena Directors, Seth Meyer and Jesse Simko, to explain your situation and exceptions may be made.

As there are often more people wanting to get in to a program than we have space, we do ask that you still call to cancel your registration even if you will not be receiving a refund, so that we can call the next person on the waitlist!

Summer Camp Cancellation Policy

The $50 of the registration fee is non-refundable. Cancellation received at least 14 days (two weeks) prior to the start of the program will receive a refund minus the $50 registration deposit. Cancellation received within 14 days (two weeks) of the program start date are not eligible for a refund.
Program fees are not refundable due to illness, injury, homesickness, behavioral issues, weather, or voluntary withdrawal after the program has begun.
To cancel a registration, please contact Hannah Wincklhofer at hannah.wincklhofer@midcoastrec.org.

Waitlist

If a program is full, you may opt to be put on a waitlist. You will not be charged for the program unless/until you make it off the waitlist and into the program. We ask that you do not show up for your program unless you have received a call confirming that there is a spot for you.

Financial Aid

As part of our commitment to promoting healthy living and the building of communities in our area through sport, fitness, and recreational activities, MRC offers financial assistance for anyone wanting to participate in programs and activities here. We believe that no one's access to sports and fitness programs should be limited by their ability to pay. Fill out our Financial Aid form here.

FAQ’s

  • Yes. With the exception of our Public Skates, we ask that you preregister for any of our programs before entering the building. This helps us know who to expect in the building and who to call in the rare case that we have to cancel a program. It also ensures that you have a spot in the program and that you are not wasting a trip driving in, as, unfortunately, there is often more demand for our programs than we actually have space.

  • There is no charge for being on a waitlist. It is only if/when a spot opens up in the program and you agree to fill it that you are charged for the program.

  • Payment is taken at the time of registration. Financial assistance and payment plans are available, please speak to the Front Desk before registering.

  • Unfortunately, we are not able to retroactively apply financial assistance. If you feel you might need financial assistance, please apply and wait for a determination BEFORE registering for any programs.

  • No, a membership is not required for court reservations.

  • Yes, as long as you have cancelled 24 hours in advance for a daily program (such as a round robin or pickleball Open Play) and 1 week in advance for a week long, monthly, or 6 week program (such as a summer camp, junior program, or learn to play program).
    Refunds are typically processed as credit placed on your account, which can be used for any future charges in the building. Please specify if you would prefer the money returned to your card. Credit card refunds can take 5-10 business days to process.

  • Yes. We ask that everyone checks in at the Front Desk as they enter the building every time.

  • No. We would ask that you do not come in for a program unless you have been called.

  • Financial assistance is determined based off of your household income and how many people reside in your home. To determine if you are eligible, please complete and return our financial assistance application. We are here to assist everyone in accessing sports and fitness programs and, thanks to the support of our community, are able to offer at least 25% financial assistance to most applicants.

  • No, MRC is open to the public! There is no membership required to participate in any programs here.

  • The court schedule can be viewed and courts can be booked by following the "Register/Log In" button at the top of the page or go to the “Reservations and Contracts” page under the sport you play in the main menu.
    Courts can only be booked up to 2 weeks in advance and must be cancelled at least 24-hours in advance to receive a refund.

  • While MRC hosts and teaches Adult Ed programs for the Camden High School, registration for these programs cannot be done through MRC and must be done through the CHRHS Adult Ed. If the description of the program states that registration cannot be done online, this means that you must call or visit the CHRHS Adult Ed offices.